Shipping is DISCREET and there is no indication on the box as to what is inside. The X Pole Brand does put X Pole on the outside of the box.
Your privacy is honored when you order through The Pole Now.
It is very important to read the Shipping tab located in each product listing. Shipping and processing times vary depending on the items you purchase. Not all items can be shipped to all countries. We only stock smaller items in our office and ship other bigger items directly from the brands manufacturing facility. For this reason, packages may arrive in separate shipments. It’s important to log into your account or use your completed order receipt to locate all your tracking numbers to precisely determine shipping times.
SHIPPING DETAILS
Dance Pole Shipping Details
Shipping Times & Lost Package Claims Process:
Business hours are Monday-Friday excluding Holidays and Weekends. We ship via Fed Ex, UPS, or DHL. Most packages come within a week or less of ordering, depending on your country and location in the US.
Dance poles always ship directly from brand the manufacture closest to you, which saves you both time and money.
Processing and shipping times drastically differ depending on the brand of dance pole you buy.
Please read the Shipping Tab in the product listing of the dance pole you want to buy. The latest updates for processing and shipping times for that item will be in the Shipping Tab for that item.
Shipping charges will not be refunded if the package gets returned to us due to any incorrect information provided by the customer or if you refuse the package upon delivery. The shipping courier does charge our account extra fees (fees vary depending on region) when a package is returned due to an address error. If this error is due to incorrect address information provided to use during checkout, then those fees are the responsibility of the customer.
NOTE: We do not ship to PO Box or APO address. These are not valid for the free shipping promotions and are tremendously more expensive than our normal ground shipping services.
LOST PACKAGE CLAIMS PROCESS: Any package that is lost in the mail must be reported in less than 30 days from the date tracking information was received. If lost packages are not reported prior to 30 days we are no longer responsible for the lost item. Shipping couriers have deadlines to file lost package or damage insurance claims and if this is not reported in a timley way, we will not be able to cover the items loss for you and therefor cannot ensure a replacement items to be shipped or a refund. Replacements are shipped after the shipping courier finished their claims process and verified that the lost item could not be recovered and delivered. If a lost package claim is opened on an item that was shown deliver, we do not offer refunds. We will send a replacement item after the courier finished their shipping claim and attempted to recover the lost item. For Damaged Package Claims, please see Returns, Exchanges, and Refunds section below on this page.
Instant Order Confirmation:
As soon as you place an order you will get a confirmation email from us that your order is processing. If you don’t get the email, 99.9% of the time it landed in your spam folder, please remember to check there. When your item ships you will get another “completed order” email containing your tracking information along with any information regarding pole dancing lessons included in your purchase. You may also log in to your account to retrieve this information at any time as well.
AK, HI, and Canada Shipping
Shipping to Alaska, Hawaii, and Canada in most cases and are not valid with any free shipping promotions (except Lupit Crash Mats). Please see the item details shipping tab for additional shipping options for these 3 locations.
International Orders:
We only ship items to the USA, Canada, & Puerto Rico at this time. Not all items can be shipped Internationally, please read the Shipping Tab for the item you want to buy for Interantional order information. If you do not see shipping details for your country, we do not ship there.
Some brands and products have shipping restrictions and will not allow us to ship to certain countries.
Shipping Taxes and Duties
If you are having your order shipped outside of the United States or Canada, you will be responsible for any and all duty charges and tax charges when your order is delivered. Some products will require taxes and duties, others will not, it depends on the item you order.
Clothing, Grip Aids, Wearable Gear, & Tote Bag Shipping Details
All smaller items ship separately from dance poles. Items are shipped within 48 hours during regular business hours of Monday – Friday. Average shipping times vary between 2-5 business days depending on your location in the US.
We do not ship clothing, grip aids, wearable gear, or tote bags internationally. All packages are shipped USPS first class or USPS priority depending on the size of your order.
RETURNS, EXCHANGES, AND REFUNDS
WARRANTY
All our poles come with a warranty to ensure the quality of good products and vary depending on which dance pole you bought, please see our warranty page for details.
What if my Delivery Contains Damaged Goods or Parts?
If your product was damaged during delivery, don’t worry, it’s covered by insurance!
All missing or items damaged during shipping must be reported within 3 days after product is delivered for free replacements. After 15 days we are no longer responsible for damaged items in shipping transit. The reason this policy exists is because shipping carriers limit our time frame when filing insurance claims for damaging our shipments. If you report a lost, stolen, or damaged items after 3 days, we will not have enough time to file the necassary paperwork with the shipping courier and therefore cannot recover our expenses from the shipping carrier.
Please repost any shipping damages by contacting the brand of your item as follows:
Lupit: report shipping damage by email to info@lupitpole.com.info@lupitpole.com.
X Pole: report shipping damage by to email
WARRANTY
All our poles come with a warranty to ensure the quality of good products and vary depending on which dance pole you bought, please see our warranty page for details.
What if my Delivery Contains Damaged Goods or Parts?
If your product was damaged during delivery, don’t worry, it’s covered by insurance!
All missing or items damaged during shipping must be reported within 3 days after product is delivered for free replacements. After 15 days we are no longer responsible for damaged items in shipping transit. The reason this policy exists is because shipping carriers limit our time frame when filing insurance claims for damaging our shipments. If you report a lost, stolen, or damaged items after 3 days, we will not have enough time to file the necassary paperwork with the shipping courier and therefore cannot recover our expenses from the shipping carrier.
Please repost any shipping damages by contacting the brand of your item as follows:
Lupit: report shipping damage by email to info@lupitpole.com.
X Pole: report shipping damage by emailing info@xpoleus.com
Lil Mynx: report shipping damage by phone to by calling 877-700-7467.
For PFD and all other items NOT listed above:
contacting our support team and we will get you a new item asap.
How can I exchange or refund a Product?
=> Exchange and Refund Policies Vary By Brand <=
Please see our dance pole warranty and returns page for specific details regarding warranty service and return policies for each brand of dance pole.
Lil Mynx: report shipping damage by phone to by calling 877-700-7467.
For PFD and all other items NOT listed above:
contacting our support team and we will get you a new item asap.
How can I exchange or refund a Product?
=> Exchange and Refund Policies Vary By Brand <=
Please see our dance pole warranty and returns page for specific details regarding warranty service and return policies for each brand of dance pole.
Digital Goods Refund Details
Refunds for the digitally delivered pole dancing lessons must be done within 60 days of the original purchase date for a full refund.
There is a link at the bottom of your purchase receipt to contact support to initial any refund requests.
Clothing & Wearable Gear
We can only accept unworn clothing grip gear for refund or exchange within 15 days. It must be in it’s original packaging with original tags. No clothing or grip gear item that is damaged, soiled or worn will be accepted for refund or exchange.
If you are exchanging, add a note to your returned items with the correct sizing and item info in which you wish to do the exchange.
Refunded items are subject to a 20% restocking fee and shipping is non-refundable.
Tracking numbers are required for returned items as lost packages with no tracking number will not be refunded. Polenow.com is not responsible for uninsured items that are lost, stolen, or damaged.
Please contact support when returning an item for a return address and RA number.
Grip Aids Return Details
Returns are not accepted for these items for sanitary and security reasons.
Tote Bag Warranty and Return Details
All our PFD Neoprene Tote Bags are covered under a 30-day warranty for any defects.
What if my Tote Bag was damaged or lost during shipping?
If your product was damaged in shipping, don’t worry, it’s covered by insurance!
All missing or items damaged during shipping must be reported within 3 days after the product is delivered for free replacements. After 15 days we are no longer responsible for lost, stolen, or damaged items in shipping transit. The reason this policy exists is because shipping carriers limit our time frame when filing insurance claims for damaging our shipments. If you report a lost, stolen, or damaged items after 3 days, we will not have enough time to file the necessary paperwork with the shipping courier and therefore cannot recover our expenses from the shipping carrier.
What if I need to return my tote bag?
All tote bags are deeply discounted for a end of season final sale and no returns will be accepted.
Who do I contact for warranty or return issues?
Please contact support and one of our support agents will be happy to assist you.
Order Cancellation
In most cases, orders cannot be cancelled if 24 hours have passed from the time the order was placed unless it was a pre-order. Pre-orders can be cancelled at anytime prior to shipment.
If you wish to cancel your order, you may do so for a full refund if the item has not began processing. We begin processing orders for shipment within 24 hours during normal business hours Monday through Friday 8am – 5pmCST excluding weekends and holidays.
Once the item has began processing we cannot cancel the order for many reasons. For some items, shipping labels are generated with hours and shipped in less than 24 hours after your order is placed. For other items, the supplier (like Lupit or Lil Mynx for example) has been paid to create your custom order. Lil Mynx begins cutting the dance pole and Lupit starts making your dance pole for packaging. Suppliers don’t always carry stock and when they start processing your order, they begin a lot of laborous work to get your items ready.
Additionally, if the shipping label has been printed, we cannot always stop the shipping courier from picking it up at the warehouse. Shipping labels print many hours or even days before tracking numbers are emailed out to the customer depending on the item you bought.
Order cancallations cost our company and suppliers a lot of wasted energy and labour costs and in a nut-shell, we can’t always stop that process because you changed your mind.
We ask kindly that you please be sure you want the items you order because in most cases it’s just not possible to get it cancelled.
Most items can be returned for a refund as long as they are not opened and in new condition, please see our refund policy on this page for further details.