This page is information about each brand warranty and returns associated with warranty issues. For Item Shipping and Returns Due To Shipping Damage, Please Read details on the shipping & returns page.
X-Pole Brand
WARRANTY
All X-Poles and their associated parts are guaranteed free of manufacturing defect for a period of 6 months from date of purchase through the X Pole manufacturer. Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered. This does not affect your statutory rights.
RETURN POLICY
X Poles official policy is that all sales are final once the pole is used. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts. We absolutely want to make sure you or your client has a fully functional perfect X-Pole! Unopened & unused poles can be returned within 30 days of purchase. However, a 15% re-stocking fee will be applied. Your order with us will be on file at X Pole US, email info@xpoleus.com with the first and last name on your order for return instructions. X Pole will notify us of your return and a refund (less shipping charges) is applied when they credit our account.
PFD Brand
WARRANTY
The Pro Quality Poles and their associated parts are guaranteed free of manufacturing defects for a period of 6 months from date of purchase through the manufacturer. Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered. This does not affect your statutory rights. Additionally, we offer ongoing support after warranty is expired to do our best to ensure the longevity usability of your pole as best we can.
RETURN POLICY
Our official policy is that all sales are final once the pole and its associated parts are used. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts. We absolutely want to make sure you or your client has a fully functional pole! Unopened & unused poles (and their associated parts) can be returned within 30 days of purchase. Any attempts to install the pole is considered used. Return shipping is the expense of the buyer, we do NOT provide return shipping labels. Shipping charges are not refundable. (Note* Cost of shipping is included in the price of the PFD pole in most cases and that cost will be deducted from any refund authorized.) A 15% re-stocking fee will be applied to all returned poles. We reserve the right to reject any returns that are not in new, unopened condition. Exchanges of any kind are not allowed. Please Contact support@polefitnessdancing.com for return and warranty service arrangement prior to returning.
Return tracking numbers must be provided as we are not responsible for lost products being returned.
Lupit Brand
WARRANTY
All Lupit products come with a minimum 12 months parts and labor warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by Lupit pole or sold by Lupit pole; (c) by modification of the product.
For warranty service contact anze@lupitpole.com.
RETURN POLICY
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please contact info@lupitpole.com for return instructions and approval prior to returning any item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
It is the customer’s responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing to within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit.
Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it then to schedule a refund or replacement contact info@lupitpole.com.
Lupit Pole will not accept packing and carriage charges for customer returns unless agreed by a Lupit Director.
Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received.
15% Restocking fee is applied to all returns.
Lil Mynx Brand
WARRANTY
During the Limited Warranty period, Lil Mynx’ Dance Poles. warrants that the Lil’ Mynx dance pole 1) is free from defects in materials and workmanship, and 2) conforms to the factory specifications in effect at the time the dance pole was manufactured.
If within one (1) year from the date of purchase, this Lil’ Mynx dance pole fails due to a defect in material or workmanship, Lil Mynx’ Dance Poles will, at its sole discretion, repair or replace the pole free of charge. This warranty applies only to the dance pole itself, not accessories or carrying case. This Limited Warranty does not include normal wear and tear, i.e. scratches/finish.Lil Mynx’ Dance Poles is not responsible for the misuse or improper installation of the Lil’ Mynx dance pole. Replacement parts are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of this limited warranty, whichever is longer.
If this Lil’ Mynx dance pole is used for commercial or rental purposes, this Limited Warranty coverage applies for only thirty (30) days from the date of purchase.
RETURN POLICY
Limited Warranty Service is available and LIl Mynx has all sales final policy with not returns allowed. All exchanges/repairs must be pre-approved by calling 877-700-7467. Warranty exchanges/repairs will be returned to you via ground shipping.
This Limited Warranty applies only while this product is used in the United States.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
All shipping costs are not refundable
Pro Chrome Dance Pole
WARRANTY
The Pro Chrome Dance Pole and their associated parts are guaranteed free of manufacturing defects for a period 90 days from date of delivery through the manufacturer. Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered. This does not affect your statutory rights.
RETURN POLICY
Our official policy is that all sales are final once the pole is used. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts. We absolutely want to make sure you or your client has a fully functional pole! Unopened & unused poles can be returned within 14 days of purchase. Any attempts to install the pole is considered used. Return shipping is the expense of the buyer, we do NOT provide return shipping labels. (Note* Cost of shipping is included in the price of the Pro Chrome pole in most cases and that cost will be deducted from any refund authorized.) A 15% re-stocking fee will be applied to all returned poles. We reserve the right to reject any returns that are not in new, unopened condition. Contact support@polefitnessdancing.com for return and warranty service.
REPLACEMENT PARTS
Replacement parts beyond the warranty period for this pole is not guaranteed in stock due to availability. For a similar dance pole with availability of replacement parts beyond the warranty period you should purchase the PFD Pro Chrome Dance Pole instead.